Tragical social-technological weekend
Attempting to find some relaxation, spiritual comfort and entertainment for almost every rare weekend I get to go home, this very last one I totally failed. During all the three days I was able to stay home, I felt like a bear with a sore head, simply, nothing seemed fair and reasonable. First turbulent cause was the illness of my mother plus she broke her leg on the day I arrived home. Despite of the despair I’m aware such things happen on life, and life is full of discouragement. Nevertheless it put my Saturday to an end. Then again, incoming empathy from her and other family members I manage to get over it, but there’s some strange feeling which I kept following me whenever I went, regardless of the situation and circumstances. There were other events which need to be emphasized either for good or for bad, it’s quiet odd though but the good once are fewer, indeed not few but one and that’s one only. Except arguing with everyone surrounding me, barely but at the end came out good, I finished the 13th episode of my on-air radio emission HelixTECH, plus I was asked to be recorded for a radio ad. Those too things build up my Saturday 24h interval. All this was about the social tragical part.
As a human-daily routine is applied usually, I woke up on Sunday hoping for a better day. Unfortunately the opposite is to come and I wasn’t able to realize that early that day. They saying “with the new day comes new strength and new thoughts.” was so untrue for the Sunday. I know I didn’t told you but two months ago I changed my ISP from Telenetronics to IPKO, I did that for I reconsidered my needs and options, yet wishing for better comfort. Telenetronics offers a wireless connection whereas IPKO has a broadband one. Anyway, while working for a client’s web site from the morning till half afternoon I got disconnected couple of times unnoticeably. Called the customer service withe the hope of getting a wise advice from them, but all they said to me was “unplug the power cable from the modem, wait for 10 minutes and then try to connect back it should work. Although it looked a little odd to me I followed their advice and it actually did work. But seemed to be a routine though for it happened again and again. Last time it occurred, while I was returning from the bathroom I wiped the smiley off my face as I see the USB cable in fire and smoke across my laptop. Shocked but not panicking took out the cable from the laptop’s USB port and plug-off the power. Laptop leds where flickering and no display on the screen. At first, I assumed my lovely HP Pavilion dv6000 was gone, but after two hours I realize only the USB ports are burned and nonworking. It was tremendous story but overloading you with every detail I consider unnecessary and trying to save you a bit from the agony. Eventually, the conversation total duration between me and the IPKO customer service for the last 24hours was kinda 4 to 5 hours with like 8-9 phone calls.
The way they talked to me made me feel like I was an ignorant, a moron and stupid, or perhaps that was all they know to say and simply don’t know any better. Their only excuse was “we’re so sorry, we wish we could help more but we can’t.”
What’s interesting in the hole tale is the fact that on the last Friday I read a post from my colleague Valoni, titled “Customer Service is Great…NOT!“, where he complains about ITS’ (another ISP in Kosova) customer service. Back then it was fun and entertaining to see what is actually is possible to happen to people, but never thought two days later something even worse would happen to me. With all this probably you can imagine how I felt during this weekend at home. I complete this post with the hope and strong will to not happen something similar to none of you, and wishing you live and experience the best moments at your homes, with your families. I do though, for I love my family.
